During Disaster Recommendations

Disasters whether natural, technological, or human-induced pose significant challenges to electric bus operations. This section provides a structured approach to safeguard lives, protect critical assets, and maintain operational continuity during emergencies. It outlines key strategies for rapid response and coordination across fleet, depot, charging infrastructure, and operating environments.

Communication Protocol

Effective communication is the backbone of disaster resilience. The protocol ensures fast, reliable, and multi-directional information flow among stakeholders:

Central Command

The Central Command Control Room acts as the main hub, monitoring hazards, issuing alerts, and coordinating with managers and field staff. Where a city already has a Central Command Control Room, the same may be leveraged for these functions.

Internal Communication

Depot managers, fleet controllers, and drivers receive instructions via ITMS, radio/VHF, and secure messaging platforms.

External Communication

Passengers are informed through mobile apps, SMS alerts, and public announcements; emergency services are contacted via dedicated lines.

Two-Way Feedback

Field teams provide real-time updates to the Control Room, enabling dynamic decision-making and confirmation of passenger safety.

Response Protocols - Natural, Technological and Human Induced Hazards

Natural Hazards

Floods/ Heavy Rain/ Cyclones/ Thunderstorms​

Fleet Protocol

Check weather & routes, instruct drivers on safe routes and weather alerts, maintain communication.

Depot Protocol

Activate high alert, protect staff/assets, coordinate with DISCOM.

Earthquake/ Landslide

Fleet Protocol

Immediate safety actions, post-shake checks, passenger protection.

Depot Protocol

Emergency activation, electrical safety, hazard control.

Heatwaves

Fleet Protocol

Pre-dispatch checks, preventive driver actions, monitor overheating.

Depot Protocol

Cooling & ventilation, asset protection, charging safety.

Grid Instability

Fleet and Depot Protocol

Suspend charging, switch to backup power, notify utility.

Battery Failure

Fleet Protocol

Pre-dispatch checks, preventive driver actions, monitor overheating.

Depot Protocol

Cooling & ventilation, asset protection, charging safety.

Cyber Threat

Fleet and Depot Protocol

Detect & report, isolate systems, activate incident response.

Technology Obsolescence

Fleet and Depot Protocol

Identify outdated systems, isolate, maintain manual operations, plan upgrade.

Protest/ Vandalism

Fleet and Depot Protocol

Threat detection & alert, activation, Fleet & depot safety, Infrastructure isolation, Communication

Accident/ Collision

Fleet and Depot Protocol

Immediate reporting & passenger safety; Electrical isolation & hazard control; Communication & escalation; Recovery & technical response.

Knowledge Gaps/ Management Lapse

E-Bus Ecosystem

High-Voltage Handling/ LOTO, Battery Thermal Management, Charging, Emergency Response, Cybersecurity, Driver Training, Maintenance Scheduling.

Download Report